Signature Talks


Steve delivers business and conference speeches on persuasive presentations, high impact communication, and sales through service. He helps his audience make an impact through both verbal and non-verbal communication and build trusting relationships, developing an exceptional customer experience, and does this in an engaging manner.

He is available to speak at your event on the following (but not limited to) topics, which will be adapted to your requirements:

The Secret Salesforce

What would it be like if everyone in your organisation were advocates, or Secret Ambassadors? If your churn rate was drastically reduced? What would that do for your turnover and profit if the customer experience was so outstanding that customers become raving fans. In today’s competitive marketplace the customer experience is the current playing field.

This talk is designed to help you:

  • Create a 5-star service-related ethos to maximise the customer experience Reduce customer churn and retain both customers and staff
  • Create an engaged workforce and develop team of secret ambassadors and leaders
  • Turn the secret saboteurs and sleepers into advocates

There is no Power in PowerPoint – (and if you misuse it, there is no power in you)

Would you like to make an engaging, powerful and persuasive presentation? Presenting with power and persuasion is an essential business skill. Those who have mastered the skill advance their career, their business and their brand.

If you need to learn how to construct and deliver compelling and engaging presentations, and go from good to great, then this is for you. You will learn:

  • How to construct a script that reinforces the message
  • How to develop a powerful presence
  • How to use non-verbal communication effectively
  • Charismatic and engaging delivery techniques
  • How using stories engage and make a point

Hook em or lose em:

You only have an instant to make a good first impression and grab an audience’s attention, and have them sit up and take notice.

This inter-active talk, aimed at all levels, shows how you can engage and captivate an audience and make an immediate impact, and maintain it through the speech:

  • Before you start speaking – with your non-verbal communication and stage presence
  • With your opening Lines to engage interest
  • Through engaging stories and charismatic delivery
  • With strong closing lines that reinforce your message

Handling Challenging Questions and Speaking Off the Cuff:

The ability to handle unexpected situations is an important aspect of leadership, business communications and personal brand, whether they be answering tough questions, or being given just a few minutes notice to prepare and deliver a presentation to the board, shareholders, customers or your team?

This inter-active talk, which can be delivered as a 30-minute talk, or a 60 – 90-minute inter-active workshop, will help you learn how to: –

  • Develop techniques to buy time and handle those awkward questions
  • Utilise structures that will help you think on your feet
  • Gain confidence in handling challenging questions and situations
  • Articulate and reply effectively in any situation
  • Create an unexpected impromptu presentation with an easy to follow structure

How to maximise your return on relationships and increase revenue and profits

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