Quick Reference Guide


Quick reference guide to winning sales through service

Do you feel uncomfortable or hold back when it comes to selling? You are good at your job, yet feel sales is not your department. You are not alone.

Then this pocket sized guide to winning sales through service, without being “salesy” that may allay your concerns is for you. It is something you can carry with you in your jacket pocket or bag, and is aimed at building relationships, a service focused culture and on creating an exceptional customer experience. It consists of the following 7 chapters

  • Shaping a service culture
  • Building relationships
  • The customer journey
  • Your greatest asset
  • Complaints are opportunities
  • Creating loyal fans
  • Telephone skills

Quick Reference Guide to Winning Sales Through Service

£4.16 + VAT